Refund policy
Ready Set Supplied — returns and refunds
Thermoplastic road and playground markings
For standard markings, tell us that you wish to cancel within 14 days after delivery, then send the goods back within the following 14 days. Keep them unused and protect them from damage; reuse the original packaging where possible.
You pay the direct return carriage for a change-of-mind return. Contact us for the correct return address or a collection quote. We will agree any collection charge with you before arranging it.
Markings made to your individual specifications or personalised designs are excluded from change-of-mind returns. This does not exclude claims for faulty, damaged or incorrectly supplied goods.
Safety signs, sign fixings and mounting accessories
Request a change-of-mind return within 30 days after delivery. Send the goods back within 14 days of your request. You pay return carriage.
For our extended return period after the statutory cancellation window, goods must be unused, complete and in their original packaging. Custom-made or personalised signs are excluded from change-of-mind returns.
Please report delivery damage promptly, ideally within 48 hours, with photographs if possible. The 48-hour request does not limit your legal rights. Faulty or incorrectly supplied goods are dealt with under the consumer rights section below.
Logs, firewood, kindling and solid fuel
Tell us you wish to cancel within 14 days after delivery, then return the goods within the following 14 days. Keep fuel dry, unused and securely packaged. Burning or using fuel goes beyond inspection and may reduce its refundable value, potentially to zero for the quantity used.
For change-of-mind collections, standard-area pallet returns cost £55 and boxed returns cost £8 per box. For postcodes subject to a delivery surcharge, contact us before ordering for a return-carriage quote based on the original delivery charge. We will not charge an undisclosed collection cost.
No separate restocking fee applies to consumers exercising their statutory cancellation rights. If goods are faulty, damaged or incorrectly supplied, we cover the reasonable return or collection cost.
Other products
For products outside the ranges above, our existing 30-day return offer continues. Return goods in the condition received, new or only slightly used, with their original packaging and proof of purchase. Contact us for a prepaid return label and instructions.
For an exchange, arrange a return and place a new order for the replacement item.
Consumer cancellation rights and refunds
Consumers buying standard goods online can notify us of cancellation within 14 days after receipt and then have another 14 days to return them. You may inspect goods as you would in a shop. Opening packaging alone does not remove this right. Any deduction for excessive handling must reflect the actual reduction in value; there is no automatic restocking charge.
For a statutory cancellation of the whole order, we refund the standard outward delivery cost. Any extra paid for an upgraded service is not refundable. Refunds go to the original payment method without a refund fee.
We aim to refund within 6 working days. For statutory cancellations, the deadline is 14 days after we receive the goods or evidence of return, whichever is earlier; if we have offered to collect them, it is 14 days after cancellation.
Faulty, damaged or incorrect goods
Your rights to a refund, repair or replacement for goods that are faulty, misdescribed or unfit for purpose are unaffected by the change-of-mind periods or custom-made exclusions. Contact us so we can arrange an appropriate remedy and cover reasonable return costs.
Contact and return instructions
Email sales@readysetsupplied.co.uk or call 01539 324056, quoting your order number and the items concerned. We will confirm the correct return address and packing instructions. A statutory cancellation does not depend on our approval.
Contact address: Ready Set Supplied, 121–123 Duke Street, Barrow-in-Furness, LA14 1XA, United Kingdom. Please contact us before posting goods, as the return destination may differ. Store drop-off returns are not available.